Not receiving alarm signals on your phone?

Ensuring that your device properly receives alarm signals from the Cosafe app is crucial for timely alerts. If you're not receiving alarm sounds as expected, follow these steps to identify and resolve the issue.

Answer

Step 1: Update to the Latest Version

Ensure that both your device's operating system and the Cosafe app are updated to their latest versions. Updates often include essential improvements and bug fixes that can resolve existing issues.

Step 2: Review Your Phone's Settings

Proper configuration of your phone's settings is vital for the Cosafe app to function correctly, including playing alarm sounds even in silent mode or Do not disturb.

• Here is a guide to check your settings on an Android
• Here is a guide to check your settings on an iOS

• For Android Devices: Verify notification and sound settings to ensure the Cosafe app is allowed to override silent modes.
• For iOS Devices: Check that the Cosafe app has permission to send notifications and play sounds, and that Critical alerts are enabled.

Step 3: Perform a Self-Test

After completing Steps 1 and 2, conduct a self-test to confirm that the alarm signal functions correctly on your device.

If the issue persists after these steps, please contact our support team for further assistance.