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Cosafe Support Center


Intall Cosafe on your devices

This guide is intended for users who need to install Cosafe on their Android device, iOS device or computer.

Install Cosafe on an Android device​

note

If you are unable to download apps on your device, please contact your organization's IT administrator.

To ensure proper configuration, follow these steps:

Download Cosafe​

  • From Google Play Store
    • Open the Google Play Store on your Android device.
    • Search for "Cosafe" and tap the download icon.

Configure essential settings​

To ensure the app functions correctly, it's important to have the right settings on your device.

Follow the instructions in the articles below to configure your phone.

Install Cosafe on an iOS device​

note

If you are unable to download apps on your device, please contact your organization's IT administrator.

To ensure proper configuration, follow these steps:

Download Cosafe​

  • From the App Store
    • Open the App Store on your iOS device.
    • Search for "Cosafe" and tap the download icon.

Configure essential settings​

To ensure the app functions correctly, it's important to have the right settings on your device.

Follow the instructions in the articles below to configure your phone.

Install Cosafe on a computer​

Information for users on PC or Mac​

Overview​

The Cosafe Desktop App is designed for users who prefer accessing Cosafe on a computer. It offers the same functionality as the mobile application, enabling you to send and receive alerts and messages directly from your computer.

warning

To hear the alarm signal on your computer, you MUST have the sound enabled and use the Cosafe Desktop App.

Compatibility

  • Windows: Compatible with Windows 10 (64-bit) and later versions.
  • Mac: Compatible with macOS 10.13 and later versions.

Features

  • Automatic startup with your computer, remaining visible in the taskbar.
  • Sound notifications for alerts (ensure your computer's sound is enabled).

Installation​

  1. For Windows users

  2. For Mac users

    • Open the App Store and search for "Cosafe Desktop App."
    • Click "Get" to download and install the app.

Logging in​

  1. Open the Cosafe Desktop App.
  2. Chose your way of signing in (Cosafe login or Single Sign On (SSO))
  3. For Cosafe login: Enter your username (email address) and password, then click Login.
  4. For Single Sign On (SSO): Enter your email adress and log in as usual when you're redirected.
danger

The legacy Cosafe Warning System is no longer supported and has been permanently decommissioned.

If you previously used the Cosafe Warning System, follow these steps to switch to the Cosafe Desktop App:

  1. Install the Cosafe Desktop App (see installation instructions above).
  2. Log in with your username and password.
  3. Perform a self-test by navigating to the "Test Alarm" feature in the menu.
  4. Confirm that the self-test works correctly.
  5. Once confirmed, uninstall the Cosafe Warning System from your computer.

Updating the app​

Keep your Cosafe Desktop App updated to the latest version:

  • Manual updates

  • IT-Managed updates

    • If your IT department manages updates, contact them for assistance.

Troubleshooting​

If you're experiencing issues with the alarm function:

  1. Ensure your computer's sound is enabled.
  2. Check that the app is active in the system tray/taskbar.
  3. Verify that notifications for the app are not disabled in your computer's system settings.
  4. Confirm that your computer is not in a locked state, as Cosafe cannot wake a locked computer.