Managing notifications and configurations with MDM: Ensuring critical alerts on iOS, Android and Chromebooks
🔹 If other apps can send notifications with sound, but Cosafe can't, it's likely that Cosafe does not have the necessary permissions on your device. Check your notification settings for Cosafe and make sure it’s allowed to send alerts with sound.
🔹 If no apps on your device can send notifications with sound, the issue is most likely at the OS or MDM level. In this case, you'll need to contact your IT or MDM administrator to ensure that notification policies are properly configured.
In enterprise environments, Mobile Device Management (MDM) solutions are essential for overseeing and securing devices such as Android smartphones, Chromebooks, and iOS devices. MDM platforms like Microsoft Intune, ManageEngine, Scalefusion, and IBM's MaaS360 enable organizations to configure settings, manage applications, and enforce security policies across their device fleets.
A common challenge for organizations using MDM is ensuring that critical app notifications, such as those from the Cosafe App, are received promptly, even when devices have restrictive notification settings. This is especially important when devices enter Do Not Disturb (DND) mode, which can suppress important alerts.
Understanding "Do Not Disturb" (DND) and notification management​
Both Android and iOS provide DND settings to minimize interruptions by silencing calls, alerts, and notifications. However, these platforms also offer options for allowing critical notifications to bypass DND.
Android: Bypassing DND for critical notifications​
1. Allowing specific apps to override DND​
Users can manually allow an app to send priority notifications even when DND is active:
- Navigate to
Settings > Notifications > Do Not Disturb > Apps - Select the app (e.g., Cosafe)
- Enable "Allow notifications" and specify what types of notifications should bypass DND
2. Enabling "Override Do Not Disturb" for notification channels​
Some apps offer notification categories that can be configured individually:
- Long-press the app icon and tap the information (i) icon
- Select "Notifications"
- Choose a specific notification category and enable "Override Do Not Disturb"
iOS: Enabling critical alerts and notification overrides​
1. Enabling "Critical Alerts" for apps​
On iPhones and iPads, Critical Alerts can override silent mode and DND:
- Go to
Settings > Notifications - Select the app (e.g., Cosafe)
- Enable "Allow Critical Alerts"`
2. Allowing specific apps to bypass DND via focus mode​
iOS allows users to permit specific apps to send notifications even in DND or Focus Mode:
- Go to
Settings > Focus - Select the active focus mode (e.g., Do Not Disturb, Work, or Sleep)
- Tap "Apps" under allowed notifications
- Add the Cosafe app to ensure alerts are received
The role of MDM systems in managing notifications​
MDM platforms provide administrators with tools to configure devices remotely, including notification settings. While these solutions improve control, they operate within OS restrictions and may require user intervention for full functionality.
For Android, MDM may allow administrators to pre-configure notification overrides in some cases. However, iOS requires user approval for notification settings such as Critical Alerts.
MDM solutions play a crucial role in managing device configurations, but notification suppression due to DND mode is primarily an OS-level restriction. While Android allows more granular control, iOS requires user intervention for overriding DND settings. Organizations should use MDM policies and user training to ensure that essential alerts from the Cosafe App are not missed, even when DND or Focus modes are active.