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Cosafe Support Center


Install Cosafe Desktop App

Information for users on PC or Mac​

Overview​

The Cosafe Desktop App is designed for users who prefer accessing Cosafe on a computer. It offers the same functionality as the mobile application, enabling you to send and receive alerts and messages directly from your computer.

Compatibility

  • Windows: Compatible with Windows 10 (64-bit) and later versions.
  • Mac: Compatible with macOS 10.13 and later versions.

Features

  • Automatic startup with your computer, remaining visible in the taskbar.
  • Sound notifications for alerts (ensure your computer's sound is enabled).

Installation​

  1. For Windows users

  2. For Mac users

    • Open the App Store and search for "Cosafe Desktop App."
    • Click "Get" to download and install the app.

Logging in​

  1. Open the Cosafe Desktop App.
  2. Enter your username (email address) and password.
  3. Click "Log in" to start using Cosafe.

Transitioning from Cosafe Warning System​

If you previously used the Cosafe Warning System, follow these steps to switch to the Cosafe Desktop App:

  1. Install the Cosafe Desktop App (see installation instructions above).
  2. Log in with your username and password.
  3. Perform a self-test by navigating to the "Test Alarm" feature in the menu.
  4. Confirm that the self-test works correctly.
  5. Once confirmed, uninstall the Cosafe Warning System from your computer.

Updating the app​

Keep your Cosafe Desktop App updated to the latest version:

  • Manual updates

  • IT-Managed updates

    • If your IT department manages updates, contact them for assistance.

Troubleshooting​

If you're experiencing issues with the alarm function:

  1. Ensure your computer's sound is enabled.
  2. Check that the app is active in the system tray/taskbar.
  3. Verify that notifications for the app are not disabled in your computer's system settings.
  4. Confirm that your computer is not in a locked state, as Cosafe cannot wake a locked computer.