Frequently Asked Questions (FAQ)

Welcome to the Cosafe FAQ section. Here, we've compiled answers to common questions to help you make the most of your Cosafe experience. Browse through the categories below to find information on various topics.

Alarm issues

• Not receiving alarm signals on your phone?
• Why doesn't the alarm sound when I'm active in the Cosafe app?

Log in issues

• Having trouble logging in with SSO on your android?
• I don't see anything when I try to log in on my iphone
• How to reset your password in Cosafe

App functionality

• How does the Cosafe mobile app work with Apple watch?
• Does the alarm sound if my computer's audio is muted?
• If I trigger an alarm in Cosafe, does it also alert emergency services (112)?
• If I trigger an alarm, will it also alert my own phone?
• Do I need to have location services enabled on my mobile to send or receive alarms?
• Does the alarm work if my phone is in airplane mode?
• Does Cosafe alert me even if I'm not at my workplace?
• How to end an alarm in the Cosafe App

Account management

• How to create your password for Cosafe
• How to obtain a new activation link for Cosafe
• How to update your phone number or email address in the Cosafe App

Notifications and settings

• How to enable automatic updates for the Cosafe App
• How to change or update your personal information in the Cosafe App
• How to change or update your profile picture in the Cosafe App
• How to disable email notifications in the Cosafe App

Session management

• How long am I logged into the Cosafe app?
• Duration of login sessions in Cosafe

Technical support

• How to contact internal support for user and app issues