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Cosafe Support Center


Introduction for main account administrators

To ensure a smooth and efficient onboarding process with Cosafe, it's essential to prepare adequately for the initial training session. This guide outlines the necessary steps and considerations for administrators before attending the first training session.

Selecting your first administrator​

During the first training session, we will set up your account by creating the initial user, who will serve as the primary administrator. This individual will gain access to the admin panel during the session. Throughout the training, screen sharing will be utilized to facilitate collaborative setup, including adding additional administrators. When scheduling your session, please provide the details of your chosen primary administrator.

Download and install the Cosafe Desktop App​

To enhance your experience during the training, we recommend installing the Cosafe Desktop App on your computer.

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You will not be able to log in to Cosafe before the training session, as access permissions will be granted during the session.

Download the Cosafe mobile app​

To maximize the efficiency of the training session, please download the Cosafe app for iOS or Android to your mobile devices prior to the meeting.

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You will not be able to log in to Cosafe before the training session, as access permissions will be granted during the session.

Training session overview​

The onboarding process consists of two training sessions, each lasting approximately 1-2 hours, conducted via digital meetings. These sessions are spaced about 1-2 weeks apart to allow administrators time to familiarize themselves with the system.

Agenda for the first training session:

  • Introduction to the Admin Panel: Overview of the interface and its functionalities.
  • Creating Groups and Users: Step-by-step guidance on setting up user groups and adding members.
  • Configuring Alarms and Account Details: Customization of alarm settings and account information.
  • Introduction to Subaccounts and Assigning Subaccount Administrators: Understanding the hierarchy and management of subaccounts.
  • Planning and Preparation for the Second Training Session: Recommendations for internal meetings to discuss desired alarm types and group structures, which will be tested in the subsequent session.
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To schedule your first training session, please book here.